365-Day Return Policy
When Taron and Andrew Lissimore started headphones.com, they wanted to create the headphone store they wished existed. This extended to their Canadian store, Headphones.ca As headphone enthusiasts, they dreamed of a store with 365-day returns.
So they decided they were going to try to make 365-day returns work - no matter how ridiculous it sounded to their friends.
Years later, they're still doing it, and their friends still think they're crazy.
So take some time to get to know your new gear. We want you to enjoy your purchase for years, not just a few weeks. If you're not satisfied, you can return items in like-new condition for up to 365 days.
Returns
Returns process
Returning is easy - Send us an email at info@headphones.ca. Please include your serial number and a detailed reason for your return. If you do not provide a return reason, your return may be rejected.
When your return is accepted, an instant store credit will be sent along with a return label. You can use the instant credit to make another purchase right away. If you prefer a refund to your original payment method, we will process the refund to your original payment method once your item has been received and inspected by our team. The inspection process can take up to 5-7 business days.
Once you have received your return label, you have 7 business days to drop off your return. If your return has not been dropped off at the courier within 7 days, an additional 30% restocking fee will apply. If your return is not dropped off within 30 days, your return will no longer be accepted.
To avoid additional restocking fees, your item must be in like-new condition with its original packaging. It must also include all original accessories and manuals. Please add a larger shipping box to protect the original packaging during shipping. The cost of the return shipping will be deducted from your refund.
Return eligibility
Your item must be in like-new condition with its original packaging, accessories and manuals. Please use a shipping box to protect the original packaging during shipping.
The following items are not eligible for returns:
- Sale or discounted items,
- Final sale items
- Special order items
- Open-box items
- Price-matched items
- Accessories, such as ear pads and ear tips (for hygienic reasons)
These items are still covered by the manufacturer's warranty, where applicable.}
Headphones.ca has the right to return any return that is dirty or missing its original packaging and accessories.
Cryptocurrency
If you paid with cryptocurrency, we will refund you either (1) the exact amount of cryptocurrency used to make the purchase or (2) the original USD purchase amount at our discretion.
Restocking Fees
All items have a base restocking fee of 10%. Return shipping costs are deducted from your refund.
The following additional restocking fees apply to the items listed below:
- In-Ear Headphones +5%
- Affirm Financing +5%
- Missing Accessories or original packaging +15%
- Products with batteries +5%
- Earwax or Dirty headphones +25%
- Return of more than 2 items in a calendar year +25%
- Failure to ship item within 7 days of receiving return label +30%
Cancellations
All Affirm financing orders have a 5% cancellation fee.
For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be cancelled, but we pay a non-refundable payment processing fee for each transaction.
Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.
Policy Abuse
In order to provide a 365-day return policy, we need to take abuse seriously.
We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.
We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.